This is completely out of character for me, as I am a fairly non-confrontational person.
Today, I couldn’t handle it.
I went into Target this morning to pick up a couple necessities. Due to the rain it was a ghost town, which was awesome cause I’m thinking, “I’ll be able to get in and out of here in no time!” Shopping in an empty Target is equivalent to running up and down my own private beach on a tropical island.
I get in line behind a woman who is clearly at the point of paying for her merchandise, and start putting my few selections on the belt. As I’m unloading my basket, I overhear the woman arguing with the cashier in front of me,
Cashier: “Yeah, but these are the same coupon. You can’t use both of them.”
Woman: “Yes I can, I’ve done it before. Sometimes they have to get a manager to do it though.” (For those of you who have never worked in retail, this is customer speak for, “I know I’m wrong, but I’m gonna keep bitching until somebody caves, and I get my way.”)
Cashier: “Well… yes, you can use more than one coupon, but not the same one for the same thing.”
Woman: “I don’t understand. I’ve used them before when I’ve bought laundry detergent and paper towels…” she proceeds to tell the cashier how to do her job.
Cashier: “Yes, I understand that. But, these coupons are for five dollars off thirty dollars of women’s clothing. If you want to use the other coupon, you would need to purchase an additional $30 worth of clothing.”
I finish unloading my items and look up, unsure of whether the woman is just stupid or trying REALLY hard to save five more dollars.
Oh, GOOD GRIEF! I recognize the lady. She is this B of a soccer mom who regularly pulled this same shit on me and my cashiers when I was working at Sears. Nothing infuriates me more than when a customer gives an entry-level employee a hard time, especially when the customer is so obviously wrong. I can’t count the number of regular assholes that would come into my store and act like complete shit-shows for no apparent reason.
Woman: “But I have two coupons, so I want to use both of them.”
Cashier: “But this is a web coupon, you can only use it for five dollars off thirty dollars of clothing. You would need to purchase another thirty dollars of clothing to use the second five dollar off coupon. Basically, if you want to use both, you need to purchase sixty dollars worth of clothing.”
At this point, I’m still not sure if she truly doesn’t get it, or if she’s just continuing to fight because she’s already balls deep in this battle. This continues between the two of them for another two or three minutes. In the meantime, the cashier has requested the presence of a manager who has yet to arrive…. and I can’t take it anymore…
Me: “If you really believe you should be able to use both of those coupons, why didn’t you print six of them? Then you could use all six and everything would be free.”
I see, for a brief moment, the lightbulb go on in her head… although I’m not sure if it was because she realized the flaw in her logic, or if she was pissed that she didn’t print six coupons. She gives me her best “stink-eye” and says,
“Well, I guess we’ll just see what the manager says,” in the snottiest, snobbiest voice she can muster. Her frustration is mounting, and I’ve clearly provoked her. I pray, and pray, and cross my fingers, hoping the manager will stick it to her.
The manager arrives. She does not appear much more intelligent than the idiot customer. The cashier and manager go back and forth discussing the situation, all while the woman interjects her worthless concerns. As per usual, the manager caves and gives her another five dollars off as a “shut-up” credit. What happens next is the kicker…
She gives me this smug look that says, “I told you so!” and THEN SHE WINKS AT ME! As if to say, “I win!”
It took every ounce of will power I had to not put my clenched fist straight into her throat. Clearly she doesn’t realize I’m capable of pulling off a homicide.
The B pushes her cart away, as I fantasize about tackling her to the ground, or following her outside and making a different use of the eggs I was purchasing. Instead, I look at the poor cashier and say,
“She owes me five bucks for wasting my time.”
So glad I will never have to deal with this retail bull-shit again.